Air France Reviews

In 2020, in the midst of the pandemic, AIR FRANCE cancelled, without notice and without informing me, my flight back to Mexico, after having fully validated my ticket and let me use the first leg of it to Paris. This left me with no other recourse than to buy a single ticket back to Mexico, at a stratospheric price (single-leg tickets are MUCH more expensive than round trips: 1000 euros the single PAR / MEX in economy, against 530 euros the round ticket MEX/PAR/MEX !). Result: after discounting the partial refund for the services cancelled by A.F., this silly operation forced me to disburse an additional 716 euros. In addition, this unjustifiable cancellation was made without prior notice and, by the way, without any agreement between the Company and me. Despite being a loyal customer to this company for more than 40 years, Air France Mexico refused to take whatever correcting action, offering nothing but a poor voucher for an easier eco seat on my next flight, which corresponds to a 75 euros "gift" in exchange for the 716 taken out of my pocket. I will withdraw this notice from Tripadvisor, Trustpilot and from other evaluation sites when Air France comes back to me with seriousness and honesty, refunding me the 716 euros or putting at my disposal an economic ticket that they already made me overpay. In the meantime, let's hope they will realize that there are negative ads that cost more than the undue profits made at the expense of unprotected, bona fide customers. A complaint to Mexican Profeco (Bureau for customers protection) is ongoing.
Signed: G. Couffon, former General Manager of Peugeot-Mexico.

To avoid, impossible to contact in any eventuality.

My mother had to flight for the first time with a changeover in the flight. She never flewed before alone like this - with a stop to change to another plane. She also does not speak any other languages than Portuguese. The staff was brilliant all the way, the customer service super helpful. I couldn't speak high enough of everyone.

My experience with AF was actually okay - just thought I should put it out there that: Air France is NOT a first class airline but there service is actually great... they are pretty reliable... Have you tried investing in cryptocurrency, stocks and forex... i implore you to check out BTCPROFITUK. COM for lucrative investment deals. They've got amazing weekly ROI and they are very prompt

« OUR AIR FRANCE PROTECT COMMITMENT: THE PROMISE OF A SMOOTH TRIP »
“Your health and well-being are at the heart of our concerns.
That's why we have implemented strict health measures at every step of your journey.”
On 20 December 2020, for reasons of Covid19-safety, all restaurants and bars in Italy and France were closed by the respective governments.
On 04 January 2020 these bars and restaurants were still closed, for the same reasons.
However, on both our flights France vs Italy and back, both with all seats occupied, the company had thought well to distribute free meals and drinks (during a two-hours flight).
Let me assure you that it felt really very “smooth” to be seated, with my required face-mask, amidst a lot of neighbors with their masks down, eating slowly and talking with each other without any other precautions for at least twenty minutes.
On behalf of my family, I would like to thank Air France very much for this unforgettable experience.

Amazing friendly cabin crews for the flight on the 26/10 from Paris to Dakar . The flight was smooth and relaxing!!

Awful airline. No point in them having a schedule if they cannot keep it. Complaints procedure is poorly managed and customer service is non existent. Considering they are not a cheap airline either.
We had two flights booked back to back.1st was delayed with no explanation meaning we missed our connection and had to be booked on to a flight 10 hours later. This was then also delayed arriving and leaving. They also had technical problems which meant they left us on the runway for 2 hours with no a/c, during covid-19 with no social distancing, when it was 37c outside. Inhumane treatment.
We were kept awake over 30 hours and arrived at our destination 12 hours late. Staff seem friendly however they are poorly trained and not enough of them and don't know what they are doing. The claims procedure for compensation on the website is deliberately difficult with no guidance on ho to claim. They only respond to one email and then expect you to find the claim tracking portal on your own, too hard to send you a link.

AF Nice Airport staff checked in me and my luggage to the wrong flight. I discovered the mistake. They took a lot of time to relocate the luggage, at which point I had missed the flight I was actually booked on. No compensation and arrogant behaviour claiming that I, who had been pointed to their check in disk upon informing about my departure time, had made the error and not them, who had given me another passenger's boarding card. So I ended up buying a new pricy ticket thanks to their behavior.

Less than 1 stars? They didn’t even help lifting my carry-on.
Other than horrible seating for anyone with slightest back problems or other problems which I might not be familiar with, the food is definitely not for most people’s taste. I’m not even going to elaborate on customer service. My luggage didn’t make it to the flight. Why? Answer: “you only had 1 hr and 15 mins before flights. “ HA HA this was my first time flying with AirFrance. I have another trip planned, which I hope to cancel. My delayed luggage was supposed to arrive 2 days later than my initial flight. (15th of August) it’s now 17th of August and no trace of baggage. I called and emailed several times. This morning I’ve been told there’s a car dropping off my suitcase at 1-2 pm. No action has been taken. They’ve stopped answering my calls and emails. It’s the time of a global pandemic and us, travelers, have to quarantine. I was left in a cold room. You guessed it, not a hotel; not any other place I’m familiar with. I have nothing. I don’t have my medicine, warm clothes, a blanket, the necessities... I can’t go out to buy stuff anymore. I filed a compensation form, too. They replied, asking for flight details and pictures, which I provided. It is now days later and I still don’t have answers. Phone lines not picking up. Horrible customer service. The worst experience ever and I’m not a stranger to flying different distances.

Air France cancelleled 2 return business class flights on the 23 rd March this year from Singapore back to Edinburgh . Just been told by e mail they will not be getting a refund . How disgusting are they to do that . Never fly KLM or Air France , they are horrible people and if I could give them a minus I would .

I am waiting for more than 1 month receiving the refund for the flights cancelled by Air France. And indeed Air France is requesting 90 days to refund. It is just incredible when thinking of the state support Air France is benefitting of. This is not at all fair or a customer focused policy.

Every review I wrote for air france and affiliated companies was oddly removed for being repetitive but unfortunately it's the truth that this is always the same service from them; terrible experience, terrible customer service